customer service

Caring for your Ama

ama blankets are quite durable, but do require a bit of gentle care. When spills and stains come, the safest bet is to dry clean from time to time. However, we find that gently handwashing with a non bio delicates liquid soap in cool water to be effective. Please take care not to rub the surface too much as agitation could cause the wool to felt and become stiff and mishapen. After washing, lay your ama flat on an airing rack to dry, as putting it in the dryer will cause irreparable damage and shrinkage.


We currently accept payment by Credit Card or Paypal. Once the payment is received, we will dispatch your order.


All ama blankets come in a recycled polybag for their protection and are shipped in a recycled kraft paper box. Specific gift packaging and card can be arranged for a fee of $6.00 to be arranged with us via email


In the UK we send out via Royal Mail recorded signed for delivery. Within the UK all deliveries are £10 and will arrive within 7 business days from order processing.

In the USA we use USPS and offer various options. The price will be calculated upon checkout based on your choices. 

For priority mail customers will receive their orders in 2–5 business days (Monday-Saturday delivery). These delivery timeframes only apply to US addresses within the contiguous 48 states. We also offer USPS Priority Mail Express service for an additional charge, with delivery within 1–3 business days. No customs duty or sales tax will apply to US orders.

Orders are dispatched within 3 business days from the date that we receive your order and credit verification has been confirmed. Please note that shipping timeframes do not include order processing times. Orders placed on Friday after 3:00 PM PST will begin processing the following Monday. Transit times do not include Sunday or holidays. 

Other international orders are shipped via UPS. Taxes and duties are not included, payment of any fees are the responsibility of the recipient, to be collected at the time of delivery. Any charges incurred are determined by the customs agency within the selected country and are based on the value of the order and the tax-free threshold, if it exists for products imported into the recipients country.


Sales within the UK are subject to 20% VAT. Sales outside of the UK are not subject to sales tax.

Returns and refunds policy

We want you to be happy with your ama. If for some reason you would like to return you purchase for a refund, you have a period of 7 days from the receipt of the goods to contact us about your return. You will then need to return the blanket to us within 14 days. Once we have received you ama blanket back in our studio and assessed its condition is suitable for resale we will reimburse your payment and credit you towards £10 or US $10 of the return shipping amount.